Frequently Asked questions

What if I need to cancel my subscription?


What if I cancel and want to keep my domain name?


How do I update my credit card information?


If I cancel, can I keep my website?


Do you have a money back guarantee?


Do you offer payment plans?


How do I upgrade my pricing plan?

Can I talk to someone about my project by phone?


Will I be able to place Pay-Per-Click or other tracking pixels on my pages?


This is my first website, can you help me?


What areas do you serve?


I am a small home-based business; can you help build my website?


Do you design Adult or X-Rated websites?


What are your business hours?


I don’t have a logo, can you create one for me?

What information should I have ready upon purchasing a Refresh Website plan?


How much input do I have in the design process?


Can you use my existing logo, brochure and other materials for my website?

Why aren't there more questions about getting started?

What does the Refresh control panel enable me to do?


If I am not doing the site myself, who's getting it done?


How many support minutes do I get per month?


Am I able to add Add-Ons after my site is completed?